Shipping & Returns

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 30 days of delivery for a full refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging
• Unused and undamaged
• Accompanied by the receipt or proof of purchase

The following items cannot be returned:

• Software with broken seals or activated license keys
• Custom-built computers or components that have been installed
• Items marked as non-returnable on the product page
• Gift cards

Return Process

To initiate a return, please follow these steps:

1. Log in to your TechCortex account and navigate to your order history
2. Select the order containing the item(s) you wish to return
3. Click on "Return Items" and follow the instructions
4. Print the return shipping label (if provided) or note the return address
5. Package the item securely in its original packaging
6. Attach the return shipping label to the outside of the package
7. Drop off the package at the specified carrier location

If you don't have a TechCortex account or prefer to process your return offline, please contact our customer service team at returns@tech-cortex.com or call (800) 555-1234.

Return Shipping

For standard returns, you are responsible for paying the return shipping costs. If the item is defective, damaged during shipping, or if we sent you the wrong item, we will cover the return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

Refund Process

Once we receive your return, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of time, depending on your card issuer's policies.

Refund processing times:

• Credit Card: 5-10 business days
• Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Store Credit: 1-2 business days

Shipping costs are non-refundable. If you received free shipping on your order, the standard shipping cost will be deducted from your refund.

Exchanges

If you need to exchange an item for the same product, please follow the return process above and place a new order for the replacement item. This ensures you receive the replacement as quickly as possible.

If you need to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. Please provide photos of the damaged item and packaging to help us process your claim more efficiently.

For defective items within the manufacturer's warranty period, you may be directed to contact the manufacturer directly for warranty service. We will assist you in this process if needed.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at returns@tech-cortex.com.